Terms and Conditions
PLEASE NOTE: QUT Guild First Aid and CPR courses are not affiliated with QUT.
CONDITIONS OF ENROLMENT
• You assume full responsibility for any injuries incurred during the time the course is carried out.
• It is your responsibility to ensure that you participate in the course (once a payment has been received).
• You will not be eligible for a refund if you decide not to attend.
• Your place in any course is only secure once a full payment has been received.
• The QUT Guild reserves the right to make changes to any course where necessary.
• It is your responsibility to ensure that your name is spelled correctly. You will receive your certificate on the day. Any certificates that will need to be reprinted due to a spelling error will cost a $16.50 reprint fee
REFUNDS, REBOOKING & NON-ATTENDANCE
• If you no longer wish to participate in a course and it is more than three (3) working days before the course is due to start, you will be charged a $20 administration fee and the remaining balance will be refunded.
• If you no longer wish to participate in a course and it is less than three (3) working days before the commencement of the course, no money will be refunded.
• Refunds (according to the above conditions) will only be given if you are able to show proof of an original receipt (a photocopy or print out will not be accepted). You will also not be eligible for a refund if the receipt is lost or damaged.
• In the instance of a major fault with the service, a full refund will be offered in line with Australian Consumer Law.
DELIVERY POLICY
You will recieve an email within two working days from QUT Guild to confirm your attendance and location of your course.
PRIVACY POLICY
Information collected on this website is done so by the QUT Student Guild (“the Guild”) and in accordance with Privacy Act 1988 (Cth). The Guild will not disclose your personal information without your consent unless authorised by law. The Guild may contact registered users of the website to notify them of important changes to the service or elicit feedback on the service. Information collected on this website is not linked to any other information we may have including student records, student assist cases files and/or student club affiliation. From time to time, it may be necessary for us to revise our privacy policy. We reserve the right to change our privacy policy at any time without prior notice. We will notify you of the changes by posting an updated version of the policy on our website.
PAYMENT INFORMATION
Your payment and personal information is always safe. The Guild uses the Card Access Services (“CAS”) facility to process online credit card transactions. CAS requires a certain amount of information to process a payment transaction. This includes the credit card/account number, expiry date, the name on the card, and may also include the date of birth, address, phone number(s) or other contact details of the card/account holder. CAS will retain all information about a transaction securely in our systems in accordance with PCI DSS and in accordance with our legal responsibilities to track financial information, and to provide accurate reports and statistics to our clients. This information is also retained and referenced as needed in case of a dispute regarding a transaction. Further information about CAS’s privacy policy can be found here https://www.cardaccess.com.au/privacy-policy/
